FAQ

FAQ

Have questions about our services? You’re in the right place! Explore our frequently asked questions to find the answers you need quickly and easily.

How does it work?

  • Sign up with us and select your designated address.
  • Start receiving your mail and packages, which are accepted from any shipping carrier, at your address.
  • Receive notifications for deliveries and preview your mail on your device.
  • Choose to have each piece of mail scanned, saved, shredded, recycled, or forwarded to your current location— all conveniently managed from your phone or computer!

How long does it take to set up a virtual mailbox?

You can begin using your address once you’ve created an account and completed the checkout process. Although we can start receiving your mail immediately, processing will only commence upon receipt of your completed Form 1583. While we securely hold onto your mail, we refrain from scanning, opening, or forwarding it until we have the required form.
Upon account creation, you’ll receive an email containing your pre-filled Form 1583. Simply sign it, have it notarized, and send it back to us along with photocopies of two forms of identification. Once received, we will promptly initiate the processing of your mail.

What will my virtual mailbox address look like?

The specific address will vary based on the office you choose. Each location has its unique details, and no P.O. Boxes will be provided. Here’s an illustration of the format:

ABCD Corp.
111 Main Street #2222
XYZ 002
Hollywood, Florida 99999

Can I change my plan?

For those on a monthly plan, you have the flexibility to switch to a different package at any point, with the price adjustment occurring at the end of the current month. However, if you opted for an annual plan, plan changes are only allowed once the year is complete. We recommend selecting the annual plan if you are certain about which package best suits your needs.

Where does my mail go?

Upon signing up, designate the address of your choice for the receipt, storage, and processing of all mail and packages. Notify your senders of your updated address or file a Temporary Change of Address form with your local post office. Our locations primarily consist of professional retail pack and ship stores or business coworking centers situated in professional office buildings. It’s worth noting that all our locations are endorsed by the USPS as Commercial Mail Receiving Agencies (CMRAs).

Will You Open And Scan My Mail Automatically?

Certainly not. Your mail remains unopened unless you explicitly request us to do otherwise. Upon receiving a mail item addressed to your suite number, we solely scan the exterior—be it an envelope, postcard, magazine, or package. The contents of a mail item are only opened and scanned when you instruct us to do so.

What Type of Mail Do You Accept? Does You Accept Packages?

We welcome all mail that adheres to USPS regulations. In brief, our acceptance criteria exclude items such as animals, explosives, radioactive materials, or ammunition. However, we gladly accept documents, postcards, and fan mail. Regarding packages, we observe a weight limit of 70 pounds, and the combined length and width should not exceed 108 inches. For a comprehensive overview of USPS regulations, please refer to their guidelines at: https://pe.usps.gov/text/dmm300/601.htm#1064698.

Can I have more than one business with my mailbox?

No, the USPS permits only one business name per mailbox account.